FAQ

How are web premium payments (WIPP) handled?
All monthly plans are billed a month in advance through our Freshbooks™ billing software. Each WIP Client will have access to a personalized accoun...
Mon, 14 May, 2018 at 4:05 AM
Am I required to sign up for Web Insurance?
As a Web Property Owner, you are responsible for all updates and maintenance to your Web Property. You are not required to sign up for web i...
Fri, 18 May, 2018 at 12:03 AM
Am I required to sign up for Web Insurance?
As a Web Property Owner, you are responsible for all updates and maintenance to your Web Property. You are not required to sign up for web ins...
Fri, 18 May, 2018 at 12:00 AM
Is there a contract?
Each plan is billed on a month by month basis so a contract is not needed. There are certain situations that require a contractual agreement such...
Fri, 18 May, 2018 at 12:03 AM
How are WIP payments handled?
All monthly plans are billed a month in advance through our Freshbooks™ billing software. Each WIP Client will have access to a personalized acco...
Fri, 18 May, 2018 at 12:06 AM
What is the turnaround time?
Our turnaround times vary depending on the nature of the WWO request. The maximum turnaround time for normal Web Work Orders is 7 business days. ...
Fri, 18 May, 2018 at 12:09 AM
How long does it take to process my WWO submission?
All WWO requests need to be submitted before 8 PM MST otherwise they will be processed the follow business day. ...
Fri, 18 May, 2018 at 12:21 AM
How often can I communicate with VWB?
Depending on the WIP determines the method and how often you can communicate with us. View each WIP for service details. ...
Fri, 18 May, 2018 at 12:22 AM
Why do you only provide Web Property maintenance to sites developed by GriotSites?
GriotSites is an exclusive web hosting and designing firm that offers deep discounts to those who are current or past Clients. We only prov...
Fri, 18 May, 2018 at 12:23 AM
Why does my Web Property need regular site maintenance?
Web Property maintenance is important for too many reasons to list here so we will just list 2 major ones. One reason why your Web Property ne...
Fri, 18 May, 2018 at 12:25 AM